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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Communicate with stakeholders
   • Identify and document program stakeholders and their communication needs as they apply to the given program of work
   • Engage with pertinent stakeholders and agree on communication approaches in accordance with organisational policies and procedures
   • Communicate information as planned and address identified variances
   • Monitor communication interfaces among constituent projects, and align to relevant program objectives
2. Undertake stakeholder commitment
   • Investigate and document interests and expectations of key stakeholders for making program decisions
   • Develop and implement approaches to influence ongoing stakeholder commitment according to organisational policies and procedures
   • Share evolving stakeholder interests and expectations across the program
3. Assess effectiveness of stakeholder engagement
   • Conduct analysis of interactions with key stakeholders and document outcomes to reach desired outcomes
   • Assess effectiveness of stakeholder interaction according to program objectives and organisational policies and procedures
   • Develop plan for future stakeholder engagement based on findings of analysis conducted

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

facilitate stakeholder engagement on at least one occasion.

In the course of the above, the candidate must:

provide examples of internal and external stakeholder communications, both formal and informal used in the workplace

use different communication approaches in different stakeholder contexts

conduct and document an introspective assessment of stakeholder effectiveness and develop a plan for future stakeholder interactions.

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Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

features of engagement models, benefits and applications

forms and methods of stakeholder engagement

features of several means, media and methods of communication

features of various types and roles of program stakeholders

features of relevant organisation policies and procedures

program and organisational objectives.

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